Healthcare

Debunking Myths About Patient Experience Surveys – Is this quality of care⁉️

image1Don’t you just love spin? Sometimes it’s so obvious that it is laugh out loud funny. Look at the “myth” stated below. It says it’s a myth that patients don’t have the expertise to answer questions about the “quality of their health care.” And then it turns out that patients are not even asked about the technical quality of their care, they are only asked about their “experience.” So, apparently it is not a myth; patients don’t have the ability to truly assess the quality of their care.

Patient experience measures are being publicly reported in increasing numbers and included in pay-for-performance programmes, but critics express concern about the relevance and fairness of using information from patient experience surveys as indicators of health care quality. In an article titled, Should Health Care Providers Be Accountable for Patients’ Care Experiences?, published in the Journal of General Internal Medicine, we debunked a selection of the most prevalent myths:

Myth #1: Patients don’t have the expertise to answer questions about the quality of their health care.

Surveys used in public reporting such as the consumer assessment of health care providers and systems (CAHPS) surveys in the U.S. and the GP patient survey (GPPS) in the UK ask about patient experience, not technical quality of care. And patients are the best and only source of that information.

Source: Debunking Myths About Patient Experience Surveys | RAND

Now the question is, who has the ability and who is in the best position to assess the quality of a patient’s care?

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Categories: Healthcare

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