Speaking at the annual Health Datapalooza conference today, Department of Health and Human Services (HHS) Secretary Sylvia M. Burwell announced a challenge to encourage health care organizations, designers, developers, digital tech companies and other innovators to design a medical bill that’s simpler, cleaner, and easier for patients to understand, and to improve patients’ experience of the overall medical billing process.
What are they talking about? Most people don’t even receive a bill from a health care provider. Medicare beneficiaries rarely see a bill. Anyone with health insurance isn’t billed by providers because claims are submitted directly to the insurer. At most the provider will bill for out-of-pocket costs AFTER the claim has been processed.
If you want to improve the patient experience, come up with a simplified, understandable and uniform EXPLANATION OF BENEFITS (EOB). That’s what confuses the hell out of patients.
AND, if you really want to improve the experience for patients, save money and help raise the quality of health care, put this kind of effort into a digital ID card containing all a patient’s health data.